Technical Assistance

Most of the pumps we supply, we assemble right here in New Zealand.

This means that we are experts and you can rely on the quality and knowledge that accompany every DLM Wallace pump.

Call us on 09 622 9100 or fill in the warranty form on the left of this page. Once we receive your email, we'll get back to you with the next step.

55 Maurice Road
Penrose
Auckland 1061
New Zealand

FAQS

DLM Wallace Pumps Warranty Terms

Our products, when installed and operated correctly in accordance with our instructions, should give trouble free service. If you are unsure of the installation and operational requirements, we recommend the services of a DLM Wallace authorised installer / repairer. We also recommend precautions are taken against overflow. Critical installations should have standby units.

DLM Wallace (The Company) warrants your unit for goods sold and used in NZ in accordance with and subject to the conditions herein contained against any original defects arising from faulty workmanship or materials for a period of normal use of 12 months from the date of installation for new equipment unless otherwise stated in writing. Where a unit is not installed immediately, this warranty is valid only if the unit has been stored correctly and proof of installation date is provided.

This warranty does not extend to cover your unit or any part of it which in the reasonable opinion of the company has not been installed, operated or maintained correctly, has been worn by normal wear and tear, operated in an abnormal condition or outside the parameters specified to the Company or has been damaged or rendered by accident, willful act, negligence, misuse company , usage of incorrect or fluctuating voltage, electrical fusion alteration, adjustment or repair other than by the company or its authorised agents, usage of parts not supplied by the or damaged by force majeure. The Company will not be liable for costs involved with the removal and reinstallation of the equipment that has failed under the warranty period.

In the event of breakdown within the warranty period, please contact one of the service agents listed on the next page. If the fault is deemed by the Company not to be covered by our warranty then all replacement parts, labour, travelling and other charges will be your responsibility. Persons or animals or loss or damage to property whether suffered or incurred by you or by some third party where such loss or damage arises in relation to or as a result of the unit or any or part of it thereof and whether arising wholly or partially as a result of the negligence of the Company or its agents or otherwise. In no circumstances shall the combined liability of the company to you and to any third party exceed the total purchase price of the unit or the replacement part thereof in question.

Where the goods are sold are consumer goods not acquired for business purposes as defined by the Consumer Guarantees Act 1993, the above warranty exclusions shall apply only to the extent permissible under the Act.

Which service agent is near me?

IS YOUR PUMP UNDER WARRANTY?

By scrolling down this page, you verify that you have read and accept DLM WALLACE Pumps warranty terms.

Please read our DLM WALLACE PUMPS WARRANTY TERMS (first entry in our FAQ section) and ensure your pump is still under warranty before contacting service agent.


NORTHLAND
Company                                                                                          Phone                Location                                
ALLAN PLUMBING & GAS SOLUTIONS022 3942492MANGAWHAI
BARRY PRICE027 2710317RUSSELL
M-WORKSHOP 022 3870768RUSSELL/OPUA/KERIKERI
WILSON PLUMBING & DRAINAGE09 4314519WELLSFORD
JEFF DAVIES PLUMBING, GAS & DRAINAGE021 2960544WELLSFORD
PRO PLUMB NZ09 4389026WHANGAREI
AUCKLAND
CompanyPhoneLocation
CITYWIDE PLUMBING SERVICES09 444 6504AUCKLAND
CLEVEDON PUMPS & FILTRATION0274797741Clevedon
MID WEST PUMPS09 4207694HELENSVILLE
JC PLUMBING LTD09 4122022HUAPAI
WOLFSBAUER PLUMBING 09 2387107PUKEKOHE/FRANKLIN
H20 PROFESSIONAL PLUMBING027 6426776WARKWORTH
COLLINS PLUMBING & GAS0800 888007WEST AUCKLAND
WAIKATO
CompanyPhoneLocation
FB HALL07 8474780 HAMILTON
ACE PLUMBING 027 4935805HUNTLY
PLUMBCO0800 7586226MATAMATA
BRUNTON PLUMBING07 8896953MORRINSVILLE
OTOROHANGA PLUMBING & GAS07 8737997OTOROHANGA
LASER PLUMBING WAIHI BEACH07 8635621PAEROA
VAN DAM PLUMBING07 8838074PUTARURU
WEST COAST PLUMBING 027 4939502RAGLAN
LASER PLUMBING WAIHI BEACH07 8635621TE AROHA
PIAKO RURAL SERVICES07 8847855TE AROHA
SINGLETON AND HANSEN07 8717099TE AWAMUTU
COROMANDEL
CompanyPhoneLocation
LASER PLUMBING THAMES07 8686021THAMES
LASER PLUMBING WHANGAMATA
07 8657151WHANGAMATA
WHANGAMATA PLUMBING & DRAINAGE SERVICES (1985) LTD07 8659159WHANGAMATA
LASER PLUMBING WHITIANGA07 8660070WHITIANGA
MERCURY BAY PLUMBING & DRAINAGE07 8664838WHITIANGA

HAURAKI
Company
PhoneLocation
LASER PLUMBING WAIHI BEACH
07 8635621WAIHI

BAY OF PLENTY
CompanyPhoneLocation
LASER PLUMBING WAIHI BEACH07 8635621KATIKATI
LASER PLUMBING OMOKOROA
07 5480309OMOKOROA
LASER PLUMBING WAIHI BEACH
07 8635621WAIHI BEACH
LINES PLUMBING LTD07 3485939ROTORUA
RIGBY PLUMBING LTD0800 4 RIGBY 
0800 474 429
TAUPO
TRind Service07 575 0797MOUNT MAUNGANUI
GISBORNE
CompanyPhoneLocation
HANSEN & TOMLINSON06 8671613GISBORNE
GISBORNE REWINDS
06 8688181GISBORNE
HAWKES BAY
CompanyPhoneLocation
KPC LTD021 658337HASTINGS
STEVE RILEY CONTRACTING LTD021 2552889NAPIER
AQUA PLUMBING021 02625797WAIROA
SOUTHERN HAWKES BAY
CompanyPhone Location
BRENT HOWELL PLUMBING027 4973564DANNEVIRKE
TARANAKI
CompanyPhoneLocation
HOUGHTONS LTD06 2788883HAWERA
CLIMATE
06 7585336NEW PLYMOUTH

WHANGANUI
CompanyPhoneLocation
D & K PLUMBING06 3880396TAIHAPE
POOL CLINIC06 3488250WHANGANUI
MACHINERY MAINTENANCE PUMP HOUSE06 3489239WHANGANUI
MARTON
CompanyPhoneLocation
COBHAM PLUMBING06 3278918MARTON
PALMERSTON NORTH
CompanyPhoneLocation
CENTRAPUMP027 4883986BUNNYTHORPE
LEVIN
CompanyPhoneLocation
BG BUCK LTD
06 367 9086LEVIN
WAIRARAPA
CompanyPhoneLocation
ORDISH & STEVENS06 3700700MASTERTON
WAYNO'S PLUMBING027 2447645MASTERTON
WAIKANAE - PARAPARAUMU
CompanyPhoneLocation
THOMAS PLUMBING & GAS LTD04 2936533WAIKANAE / PARAPARAUMU
WELLINGTON
CompanyPhoneLocation
POOLEY PLUMBING027 4751395JOHNSONVILLE
CLOROGENE SUPPLIES029 7768553PETONE
NELSON / MARLBOROUGH
CompanyPhoneLocation
MT PLUMBING & DRAINAGE021 2957061BLENHEIM
ALLEN PLUMBING & GAS03 5472809NELSON
PIPEWORX03 5259482TAKAKA
CHRISTCHURCH / CANTERBURY
CompanyPhoneLocation
PAUL SUMMERFIELD LTD03 3082109ASHBURTON
ROY KAPPELY027 4333845CHRISTCHURCH
WAIMAK PLUMBING03 3126336RANGIORA
TEMUKA PLUMBING03 6157496TEMUKA
OTAGO
CompanyPhoneLocation
LASER ELECTRICAL03 4182089BALCLUTHA
TAIERI PLUMBING03 4897901DUNEDIN
KEVIN MCLAY021 477244OAMARU
ADVANTAGE PLUMBING & DRAINAGE
03 4428926
QUEENSTOWN
MCIVOR PLUMBERS & GASFITTERS WANAKA LTD
03 4434211WANAKA
SOUTHLAND
CompanyPhoneLocation
WALLACE MURRAY ELECTRICAL LTD03 2186947INVERCARGILL